Courier and Delivery time
Case Store Group is partnering with Australia Post using eParcel to deliver both to Australian Destination and New Zealand.
All shipment requires signature on delivery. We also accept PO BOX and Parcel Locker addresses (Only to Australian Addresses) for orders less than $500.
EXPRESS shipping will take 1-2 business days after dispatched to METRO AREAS otherwise 3-5 business days to REGIONAL AREAS. The day to be dispatched from our warehouse is indicated on the availability section of each product.
For instance "dispatched within 7-14 days" means that the product will leave our warehouse after 7th business day but before the 14th business day. With shipping to NSW METRO AREAS, you would expect to receive the product the quickest after the 8th business day otherwise the latest by the 16th business day.
If you need delivery by a particular time or method, then we will attempt to meet that requirement. We do not accept responsibility for delays caused by the courier; for delays because the address provided by you is incorrect; because nobody is available to sign for a delivery; because your order is too late in the day to be shipped that day; or any other reason outside our control. We will use our best endeavours to meet a specific delivery requirement, but time is not of the essence. We limit our liability for any delay to the charge we have made for the carriage even if the delay was our mistake.
Carriage is at your risk. This means it is your loss if the goods are damaged or lost on the way. You can pay for insurance to cover that risk if you wish. Please make this clear when ordering and we will charge for any additional insurance cover requested.
You must inspect goods and notify us of any discrepancy or damage within 24 hours of receipt.
Rates
Australian Domestic Rates
Shipping is FREE for all orders over AU$100 inc GST otherwise AU$9.95
New Zealand (NZ)
We use Australian Post Third Party quoting system. The quoting process will appear during the checkout process.
Restriction
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations in particular those with built-in lithium battery.
Availability
All goods are subject to availability.
Availability information is updated every 24 hours during business days. “dispatched within 1 to 2 days” indicates that the product is in stock and ready to be dispatched within 1-2 days. However there is no guarantee that we have availability more than 1 product and in any occasion the product may have been purchased on the same day by another customers while the availability information is yet to be updated. Other availability which indicates dispatched more than 5 days such as “dispatched 7 to 14 days” indicates that the product is on back order from distributor. The information given is an estimated arrival time (ETA) from the distributor and can be used only for estimation. Please note that ETA may change from time to time and Case Store Pty Ltd does not have control to any delays however we are trying our best to give you the most up to date information.